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Call applicants with your Google Voice number
Already use Google Voice for your business? Call applicants with it straight from HRGP. One click opens Google Voice with the applicant's number filled in, and you press Call there.
The applicant sees your Google Voice number, so their callbacks, texts and voicemails come back to the Google Voice you already use. There's no extra phone number to buy, and every call still ends up on the applicant's record in HRGP.
Calling an applicant with Google Voice and saving how the call went, on a computer and on a phone (sample data).
How Google Voice calling works
Open Voice Call Applicant
From any applicant, open Voice Call Applicant. You'll see three ways to call: Call with my device, Call with HRGP and Call with Google Voice.
Save your Google account once
Choose Call with Google Voice, type the Google account that has your Google Voice number and press Save. HRGP remembers it for your login. Change Google account switches it any time.
Press Initiate Call with Google Voice
Google Voice opens in a new tab as that account, with the applicant's number already filled in. Nothing dials until you press Call in Google Voice.
Talk the way you already do
Google Voice rings through your computer's microphone and speakers or the phone linked to Google Voice, whichever you chose in Google Voice settings.
Save how the call went
Back in HRGP, choose Connected, Voicemail, No answer, Wrong number or Other, add a note if you like, and press Save Call Outcome.
Everyone sees it
The call shows in the applicant's Call History, marked Google Voice with the day, time, outcome and your note, and a line goes on the applicant's Timeline. The AI applicant summary reads it too.
Why teams use Google Voice with HRGP
- No extra phone number to pay for. Use the Google Voice number you already have.
- Applicants see the same business number every time, and their callbacks, texts and voicemails stay together in Google Voice.
- One click instead of copying and dialing numbers.
- Every call is written down: outcome, note, who called and when.
- The AI applicant summary reads your call notes, so the next person knows where things stand.
- Each person on your team can use their own Google Voice account.
Google Voice questions
Do I need a Google Voice number?
Yes. Google Voice is free with a personal Google account in the US. On a Google Workspace account, your Google admin adds a Google Voice license. The "How to set this up" box in the call panel walks you through it.
Does HRGP record or listen to the call?
No. The call happens in Google Voice. HRGP only saves the outcome and the note you choose to add.
What number does the applicant see?
Your Google Voice number. When they call or text back, it comes to Google Voice.
What if I don't use Google Voice?
Pick Call with my device to call from your own phone or calling app, or Call with HRGP to call from a business number your company adds in HRGP. You can save how the call went either way.
Does it cost extra?
No. Calling with Google Voice is part of the $99 plan. Any Google Voice or Google Workspace charges are between you and Google.
Related
Call applicants from the number they already know
Part of HRGP, the HRIS for small business. $99 a month. No per-seat fees. 14-day free trial.