Customer Service & Scheduling Representative - Termite Services

Brezden Pest Control · San Luis Obispo, California

CUSTOMER SERVICE & SCHEDULING REPRESENTATIVE – TERMITE SERVICES

Join a stable, locally established company in a key coordination role. You’ll guide customers through the termite-service process, keep inspections and projects on schedule, and work closely with a supportive office and field team.

Location: On-site in San Luis Obispo, California

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m., with a one-hour lunch

Pay: $22–$27 per hour, depending on relevant experience.

What You’ll Do:

• Schedule termite inspections, fumigations, treatments, and repair work while coordinating customers, inspectors, technicians, crews, and other parties.
• Communicate appointment details, preparation requirements, paperwork needs, and schedule changes clearly and professionally.
• Maintain accurate schedules and detailed customer and job records in company systems.
• Track signed agreements, deposits, access information, and other requirements to ensure jobs are ready to proceed.
• Respond to customer questions by phone and email, providing helpful information about scheduling and termite services.
• Resolve scheduling conflicts, last-minute changes, and unexpected issues calmly and efficiently.
• Follow outstanding tasks through completion and work closely with office and field staff to deliver excellent service throughout the entire process.

What You’ll Need

• Strong problem-solving and judgment skills.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, friendly phone and email communication skills.
• Ability to remain calm and solution-focused when schedules change unexpectedly.
• Dependability, punctuality, and consistent follow-through.
• Comfort working independently and collaborating with office and field teams.
• Basic computer proficiency and the ability to learn scheduling and industry-specific software.

Preferred, but Not Required

• Previous experience in customer service, scheduling, office administration, or project coordination.
• Experience in pest control, construction, real estate, property management, or another field-service industry.
• Experience coordinating appointments among customers, field personnel, and outside parties.

We’re willing to train the right candidate who demonstrates strong organization, communication, dependability, and problem-solving skills.

Compensation & Benefits

• $22–$27 per hour, depending on relevant experience
• Health insurance
• Profit sharing
• Generous paid time off, including vacation and sick leave
• Disability coverage
• 401(k) retirement plan with company matching

Why Brezden Pest Control?

At Brezden Pest Control, you’ll have a meaningful role in helping customers and keeping important projects moving. You’ll work closely with an experienced office and field team in a stable, full-time position with consistent weekday hours.

We value employees who take ownership, solve problems, support their coworkers, and care about providing excellent service. In return, we offer valuable benefits, paid time off, profit sharing, retirement contributions, and the training needed to succeed in the termite-services industry.

Join a team where your organization, judgment, and follow-through will make a visible difference every day.

How to Apply

Apply today for immediate consideration. We look forward to learning more about you and how your skills and experience could contribute to the Brezden Pest Control team.

Brezden Pest Control is an equal opportunity employer and maintains a drug-free workplace.