Customer Service Representative

Big Blue Bug Solutions · Providence, Rhode Island

Customer Service Representative

Position Purpose: Provide outstanding support for current and prospective clients and coworkers.

Reports To: Director of Administration

Job Location: Providence, RI

Employment Term / Type: Regular / Full Time

Hours / Week: 40+

Regular Schedule: Monday - Friday, 8 AM - 5 PM

Starting Pay: Based on Experience

Benefits: Medical, dental and vision insurance; life and disability insurance; 401k plan with company match; paid holidays; paid vacation; professional advancement and training opportunities.

Education: High School Diploma +

Experience: 2 to 5 years

Position Description:

How would you like to work for a State Icon? Big Blue Bug Solutions is a family owned and operated pest management service provider. We have protected homes and businesses in Rhode Island, Massachusetts and Connecticut for 80 years. We are the home of the world-famous Big Blue Bug. The 58-foot termite has appeared in movies, TV shows, newspapers and paintings around the world. See our website at bigbluebug.com for more information about our company and other positions that may be available.

Responsibilities:

- Provide consistent, friendly, and high quality service to existing and potential clients

- Answer incoming phone calls and provide clear answers to all questions

- Respond to customer inquiries and schedule appointments

- Enter new and existing customer data into database

- Propose additional company services to customers as appropriate

- Plan, prepare and organize technicians’ schedules in an organized and efficient manner on a daily basis

- Audit all accounts for accuracy

- Maintain filing system

- Work well as a team with other customer service representatives, office staff, technicians and management

- Perform other duties as assigned or directed

Qualifications:

- Excellent communication skills, both verbally and in writing

- Prior customer service or sales experience, especially in the service industry, is an asset

- Multi-task in a fast-paced environment while meeting customer needs

- Proficient in computer-based technology

- High School diploma required; Bachelor’s degree in related field preferred

- Available to work extended hours and weekends as needed

- Strong commitment to outstanding customer service

Why choose Big Blue Bug Solutions for your next career opportunity?

- An exciting, fast-paced, and professional environment

- Full support from all teams

- Extensive training program

- Benefits include medical, dental, vision, 401(k), paid vacation, and more!

- You get to represent a state icon: The Big Blue Bug!